Welcome To Everything Special Operations

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Frequently Asked Questions

  • Privacy Policy

    Because your privacy is very important to us, we want you to understand our practices with regard to collecting and using your information both online and offline and the steps we take to safeguard it. This statement applies to personally identifiable information collected from our customers. When this Privacy Policy uses the term “personally identifiable information,” we mean information that identifies a particular individual, such as the individual’s name, postal address, e-mail address, credit card number, and telephone number. When other information, such as, for example, consumer product preferences, or number of children, is directly associated with personally identifiable information, this other information also becomes personally identifiable information for purposes of this Privacy Policy. Personally identifiable information is sometimes referred to in this Privacy Policy as “personal information.”

    Information We Collect
    a. Personally Identifiable Information

    We may collect personally Identifiable Information (including name, address, telephone number, e-mail address and, when necessary, credit card information) when you:

    •Place an order from our catalogs or on our website.
    •Return an item or make an exchange.
    •Inquire about our services.
    •Request a catalog.
    •Receive a gift package.
    •Create an account at everythingspecialoperations.com
    •Subscribe to our E-mail Communications.
    •Enter a contest or sweepstakes
    •Participate in a marketing survey, promotion or event either online or offline.
    b. Aggregate Information

    Use of Data We Collect
    a. Personally Identifiable Information

    At Everything Special Operations we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. In order to do this, we use your personally identifiable information to allow us to:

    •Process and track your order.
    •Provide the services you request.
    •Contact you about the status of an order.
    •Send you catalogs or promotional offers we believe will be of interest to you.
    •Send you Special Operations Group E-mail communications.
    ◦Your e-mail address will be used only for the Special Operations Group E-mail communications and will not be shared with any third parties except as described below. Instructions for unsubscribing are included in every e-mail.
    •Identify your product and service preferences.
    •Customize our communications to you.
    •Provide information concerning product recalls or products you have purchased.
    •Improve our merchandise selection and customer service.
    •Administer a sweepstakes or similar promotion and identify or publicize the winner(s) in accordance with the rules for that promotion.
    b. Aggregate Information

    We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our sites more interesting and useful to you. We also track the pages or documents accessed within our site. This information is collected for systems administration and for analyzing and improving the value of the material available on our website. This aggregate non-personal information is used to help our advertisers or our site design team create advertisements our guests might like. This site also uses a tool which collects your requests for pages and passes elements of them to search engines to assist them in indexing this site. We control the configuration of the tool and are responsible for any information sent to the search engines.

    Information We Share with Others
    a. None

    Your e-mail address is never shared with any third party .

    Disclosure Exceptions

    Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:

    •To comply with legal process such as a search warrant, subpoena or court order;
    •To protect the company’s rights and property;
    •To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
    •To protect against misuse or unauthorized use of our web site; or
    •During emergencies, such as when we believe someone’s physical safety is at risk.
    Your Choices

    We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from Special Operations Group or if you prefer to receive them less frequently, please contact us at the address shown below. If you no longer wish to receive our E-mail Newsletter you also may contact us at the address below or unsubscribe using the link provided in each edition of the e-mail.

    Everything Special Operations
    Attn: Customer Service
    8581 Gravenstein Hwy
    Cotati, CA 94931

    E-mail Use

    When you provide us your e-mail address, we may send you e-mails necessary to process your order or respond to a request, or, if you agree to it, to receive promotional emails. For example, after you place an order at everythingspecialoperations.com, you will receive an e-mail confirmation and, in most cases, an e-mail with package tracking information. Recipients of our Electronic Gift Certificates will receive an e-mail notifying them of the gift and instructing them how to redeem it.

    It is our intent to send you promotional e-mails only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.

    Your e-mail address will be used only for the Special Operations Group E-mail communications, to respond to your request or to process your order, and will not be shared with any third parties. Instructions for unsubscribing are included in every e-mail containing promotional material.

    Links to Other Sites

    Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of Special Operations Group and have established their own privacy and security policies. Special Operations Group does not have any control over these sites’ privacy practices. For the best online experience, we strongly encourage you to review these policies at any site you visit.


    It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

    When you make a purchase, request a catalog or create an account on our web site, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association’s Privacy Promise.

    Privacy of Children on Our Website

    Our web site is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18.

    Policy Changes

    From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our web site. We encourage you to review our privacy policy periodically.

    Questions or Comments?

    For questions, comments or assistance, we invite you to contact us:

    Everything Special Operations
    Attn: Customer Service
    8581 Gravenstein Hwy
    Cotati, CA 94931

  • Returns

    How do I return an Item
    If the item is not damaged you can return it within the first 30 days. You can ask for a replacement or refund, no questions asked. Items must be returned in same condition shipped.

    Return Policy:

    All items sold on Special Operations Group are manufactured to the highest standards and we feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.

    Merchandise must be in its original condition.
    Merchandise can be returned for a full refund within 30 days of order date.
    After 30 days from order date merchandise can only be returned for exchange or store credit.
    After 30 days from order date no merchandise returns will be accepted.
    Refunds will be issued to the original credit card.

    Exchanges can be made for the same item or for items of equal or lesser value.
    Any additional costs not covered in the exchange will require settlement by credit card before shipment.
    Exchanges are subject to availability. A refund will be processed if the product is unavailable.
    Please be aware, returned bulk orders of more than $1,000 will be subject to a 5% restocking fee.

    Please ship to:

    Special Operations Group
    8581 Gravenstein Hwy
    Cotati, CA. 94931

  • Sales Tax

    Sale Tax is based on State of California requirements. All sales within California are subject to sales tax.

  • How much is Shipping


    From To Rate
    $0.01 – $10.00 – $3.00
    $10.01 – $20.00 – $4.00
    $20.01 – $30.00 – $7.00
    $30.01 – $40.00 – $9.00
    $40.01 – $60.00 – $10.00
    $60.01 – $74.99 – $12.00
    $75.00 – and up – $0.00 FREE SHIPPING

    International Air Service

    From To Rate
    $0.01 – $ 6.00 – $10.00
    $6.01 – $15.00 – $14.00
    $15.01 – $49.99 – $20.00
    $50.00 – $199.99 – $40.00
    $200.00 – and up – $50.00

    Please note, (International orders only) if your order is to heavy and the shipping cost is too great, your order may be canceled.

  • Is your website secure

    Yes all payments are processed through our paypal gateway and are encrypted for security. Credit Card Numbers are not stored in our system nor can they be viewed at any time during the transaction process. Please read our privacy policy.

  • How long have you been in business.

    Everything Special Operations has been in business for 30 years. We have served military personnel and families proudly, providing the best service possible. We have shipped items to just about ever country in the world.